Responsible for providing the highest level of customer service regarding billing questions, account changes and training class registrations in addition to accurately entering information into customer database. Responsibilities also include various administrative tasks and assisting customers when needed. Qualified candidates are proficient with Microsoft® Office, have experience with data entry, have strong typing and computer skills, are detail oriented, have a demonstrated ability to multi-task and learn new skills quickly, and exhibit an outstanding customer service orientation.
Responsible for implementation of the project/process management function throughout the organization, management of projects/processes to ensure timely completion of project deliverables, and alignment of project plans between organization and parent company. Qualified candidates possess Bachelors degree in related field, 2 years experience in strategic planning and project management, knowledge of Microsoft Project Professional 2003 and Enterprise Project Management (EPM) System, and have a demonstrated ability to use analytical skills to excel in a fast-paced, multi-priority environment. Candidates should have strong verbal and written communication skills, proven ability to develop and manage project timelines effectively, strong leadership and facilitation skills, and a strong customer service orientation. Ideal candidates have project management experience in a technology-related field, preferably software development.
Customer Service Representative
Responsible for providing outstanding software support to GlobalTec™ customers. Qualified applicants have customer service orientation, telephone support experience, proficiency with Microsoft® Office, have exhibited a strong understanding of computers, and have demonstrated an ability to work in a fast paced environment. Ideal candidates have experience with GlobalTec products, an understanding of financial markets, and a business background.
Seeking a senior level Windows developer with expertise in developing and maintaining visually appealing client applications using MS Visual C++/MFC. Qualified candidates are skilled in creating custom drawn displays using the GDI and have a thorough understanding of the MFC Document/View architecture. Requirements include 8+ years Windows development experience, 6+ years MS Visual C++ experience, 5+ years recent experience using MFC with a focus on GUIs, 3+ years experience using the STL, and 2+ years experience with multi-threading. Ideal candidates are detail oriented with strong testing discipline and excellent verbal and written communication skills. Experience with COM/ATL is a plus.
Responsible for supporting Instructors with all areas of training classes. Responsibilities include set up of training classes, one-on-one instruction, and product sales. Qualified candidates have outstanding verbal and written communication skills, comprehensive computer skills, the ability to work with diverse groups, and experience in sales. Knowledge in one of the following a plus: stocks, options, foreign currencies or commodities. Position requires approximately 50% travel.
Technical Support Representative
Responsible for troubleshooting hardware and software issues via telephone, e-mail and live chat for GlobalTec™ customers to maintain continued customer satisfaction. Qualified applicants have 3 to 5 years technical support experience to include a working knowledge of Microsoft® Windows environments (98, 2000, ME, XP), anti-virus software, firewalls, other software applications related to Internet connectivity and security, and various computer hardware. To be considered for the position, candidates must have solid organizational and time management skills, outstanding interpersonal skills, excellent verbal and written communication skills, strong problem solving ability, and a willingness to work any schedule including nights, weekends and holidays. Ideal candidates have MCSE, MCP, A+ certification, computer science degree or equivalent experience in the computer/technical support environment.
Seeking an experienced UNIX software developer with experience designing, developing, and maintaining high availability financial trading systems using FIX. Qualified candidates have 4+ years experience developing server-side software on UNIX platforms, 4+ years C++ programming experience, competency in OOD/OOP principles and common design patterns, strong testing discipline, good understanding of basic UNIX systems administration, and meticulous attention to detail. Ideal candidates have experience with Solaris, Linux, ACE, and QuickFix, excellent verbal and written communication skills, and a demonstrated ability to be a self-starter with outstanding time management skills. A Bachelors degree in Computer Science or a related field or equivalent work experience is required.